Why choose Tea & Tech?
I aim to specifically support the more senior IT users within our community.
I am based in Dinedor, Hereford and cover the whole of Herefordshire (and just over the borders). I have 25 years’ experience of working within I.T. including the hands on supporting of all age groups and abilities.
From technophobes to technogeeks, I’ve helped them all.
Holistic I.T. Support
Through my experience I have found that within this demographic, people requiring support often appreciate a completely different approach.
I won’t burden anyone with jargon and will offer only gentle and compassionate support/advice. Considering the user’s whole situation can help make them feel more comfortable with tackling technology and lead to a growing confidence.
Sometimes, the iPad issue or printing problem might be the initial reason for contact and all that’s really required
is someone to sit patiently with them and share a cuppa. I can do that too; I’m a great listener!
I’d like to reach out too, to the children of elderly parents. I fall into this category and know how sometimes it can be
problematic trying to support a loved one over the phone. “I can’t connect to skype”, “I can’t see the photo you just sent me”,
“I’ve had an email telling me to send money to someone”… I’m sure we’ve all tried to aid with these kinds of requests for help.
But this is where I can help…
Here’s a typical day in the life of Tea and Tech.
Grab your popcorn and enjoy…
Richard is so helpful, his knowledgeable superb, very patient and clearly instructs how to do anything IT. We would recommend Richard for all your IT needs.👏👏
Newton Farm12/03/2025
Richard is knowlegable, friendly, and very, very patient. Came to look at an ancient laptop, and sorted us out a treat. Thank you.
Alison Brown19/09/2024
Richard is helpful, knowledgeable and just a 100% decent chap. Highly recommended for business IT problems. He had my new work laptop set up and ready to use, with multiple email accounts etc all configured beautifully.
Paul Douse31/05/2024
Highly recommended, very professional, speedy, kind & helpful on all manner of computer/TV difficulties! 👍👍👍
Soe Sen24/04/2024
We run a small business in Hereford and Richard has definitely become our preferred IT specialist for the company. He’s totally unfazed with any IT problem we throw at him and provides a solution promptly. Definitely value for money! Thank you Richard.
Jacq O's17/04/2024
Brilliant service from Richard at Tea & Tech, my iMac is now working great and also sorted out a Facebook issue. Would totally recommend and now have a “go to” person if I have any more tech problems ( which I will undoubtedly have!) Thanks again Richard
Sarah Hardman16/04/2023
I can highly recommend Richard. He has sorted out our phones and replaced a laptop keyboard quickly, efficiently and is great value for money for the 'tech nervous'! all without blinding you with science. 🙂📱💻
Roland Close28/03/2023
Can't thank Tea and Tech enough for sorting out my mums ongoing Tech issues. Laptop is now working like a dream, mum no longer wants to throw it out the window and is happily a confident Tech user. Thanks Tea and Tech! 🌟 🌟 🌟 🌟 🌟
Hazel Stephenson22/03/2023
Rich visited today to sort out some problems with my PC. I’m reasonably comfortable with using the PC but the hour with Rich was very useful and informative. He also opened up my PC and found some hardware problems that another company offering computer repair has missed. I’d recommend this guy. His rates are reasonable and he knows his stuff.
Paddy Dyson22/12/2022
You will get a skilled, friendly and professional service from the Tea and Tech team.
Temi Odurinde04/12/2022
Highly recommended Rich and his help with all things computer. He is the most fantastic teacher, so kind and patient with a totally over excited student (me) learning photoshop with him … always unflustered even with our dogs barking and geese honking ! A very kind and totally trustworthy guy ⭐️⭐️⭐️⭐️⭐️
Rew Wood07/11/2022
Very good interpersonal skills. Richard is practical and resourceful in problem solving and is understanding when you are going crazy about your IT stuff. Authentic, human centred, IT support.
Oz Lem29/10/2022